Privacy at Ricky Casino
What follows lays out what we collect when you play at Ricky, why we hold it, and what you can do about it. Dama N.V. runs the site under a Curacao license, and we handle your information the way a real-money operator has to. Read it. It matters more than most people think.
What Information We Gather
Some of this you hand over yourself. The rest gets recorded as you use the site.
When you open an account, we take your name, date of birth, email and the login details you pick. The date of birth isn't idle curiosity. We're 18+ only, and we have to confirm it.
Contact details sit alongside that. Email for sure, sometimes a phone number if you add one. We use them to reach you about your balance, a withdrawal, or a security flag.
Then there's the technical layer. Your device type, browser, IP address, and the timestamps of when you log in all get logged automatically. That data helps us spot a stranger trying to get into your account.
And we keep gameplay and money records. Which slots you spun, how much you wagered, deposits in, withdrawals out, bonus codes like GETRICKY that you redeemed. We're legally required to track the financial side, so that part isn't something we can switch off.
Payment and Verification Records
Money brings paperwork. No way around it.
When you fund the wallet or cash out, we store the method and the transaction trail, whether that's a Visa card, a Bitcoin address, or a Skrill account. We don't keep your full card number sitting in plain view. The payment processors handle the raw card data on their end.
Verification is the other half. Before a payout clears, we usually ask for KYC documents, an ID, sometimes a proof of address or a photo of the card you used. It's an anti-fraud and anti-money-laundering requirement, not a stalling tactic, though it can add a day to a first withdrawal.
Those documents are locked down. Only the staff who actually process verification and payments can open them, and they see them because the job requires it. Nobody in marketing is flipping through your driver's license.
Cookies, Pixels and Analytics
Cookies keep the site usable. The session cookie is what remembers you're logged in while you move from the lobby to the cashier. Kill that one and you'd be signing in on every screen.
We also run analytics to see which screens get used and where things break. That data is mostly aggregate, the kind that tells us a payment form is loading slow, not who you are by name.
Marketing tags are the third piece. They let us measure whether an ad actually brought a real player, and sometimes show you a relevant offer later.
You're in control of most of it through your browser. Every major browser lets you block or clear cookies, and some have a setting that wipes them each time you close the window. Turn off the non-essential ones and Ricky still runs, though a few conveniences go with them.
How Your Data Is Secured
Anything you send us travels encrypted. The connection between your device and the site uses TLS, so your password and card details aren't crossing the open internet as readable text.
Inside the company, access is fenced off. Staff get into the systems their role needs and nothing more, and the people who touch payment or KYC data are a small group with logged activity. We train them on handling personal data, because most breaches start with a human mistake, not a clever hacker.
Here's the honest part. No system anywhere is perfect, and a database that promises zero risk is lying. That's why your own habits count. Use a strong, unique password, don't reuse the one from your email, and switch on any extra login protection we offer in your account. If something looks off, tell support.
How Long We Keep Records
We don't hold your data forever just because we can. Retention is tied to the duties we're under.
Financial and verification records have to be kept for a set number of years under anti-fraud and anti-money-laundering law, even after you've closed the account. That clock is set by regulation, not by us.
Once those obligations run out and there's no legal reason left to keep something, it gets deleted or stripped of anything that identifies you. Marketing data has a shorter life than the financial trail, and you can cut it short yourself by opting out.
Partners That Process Data
Running the site means sharing some data with outside companies. We don't sell it. We share what a partner needs to do a specific job.
Payment processors handle the actual movement of money and the card details that come with it. KYC providers help check that an ID is genuine. Analytics providers run the usage measurement. Each one only gets the slice tied to their task.
Some of these partners sit in other countries, so your information may be processed across a border. When that happens, it's done under contractual safeguards that hold the partner to data-protection standards comparable to ours. We pick vendors who can meet that bar.
The Choices You Have
The data is about you, so you get a say in it.
You can ask to see what we hold and request a copy. If something's wrong, an old address, a misspelled name, you can have it corrected. You can also ask us to delete your data, within limits. The catch is the financial and verification records we're legally bound to retain, those we can't erase early no matter who asks.
Marketing is the easy one to switch off. Every promo email carries an unsubscribe link, and you can turn off marketing contact in your account settings whenever you want. Saying no to marketing doesn't touch the messages we send about your actual transactions.
To act on any of this, reach our 24/7 live chat or send an email to support. Tell us what you want, we'll confirm your identity first, and then we'll handle the request.